Process data can be used to monitor cultural competency, that the customs and needs of the persons being served are taken into consideration in the service definitions, service tasks, service standards, work statements service specifications, and other service requirements. 1) Define Process Data, 2) define how it is used within a human service agency to determine the extent to which a program is implemented as designed, 3) Explain at least three ways it can be used to monitor cultural competency, and 4) how it can be used to monitor that the customs and needs of the person being served are taken into consideration in a program.
What will be an ideal response?
Ans: 1) process data provides feedback on the extent to which a program is implemented the way it was designed, 2) during implementation, can be used to compare actual service delivery to planned service design to ensure conformance, 3) when designing programs, including stakeholders from sub-geographic and sub-demographic stakeholders and 4) by taking into consideration in the service definitions, service tasks, service standards, work statement service specifications.
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