Answer the following statements true (T) or false (F)
1. Guests typically do not like to go to empty restaurants or poorly attended festivals because the idea of being with others or people watching is part of the expected service experience.
2. The benefit of having guests participate in the service experience always outweighs the costs.
3. A child being left unsupervised and pulling all the levers of the frozen yogurt on purpose spilling it all over the floor is probably a need for an abrupt firing.
4. If a guest is incapable of co-production, it is best to quietly help them so they can keep their dignity.
1. True
2. False
3. True
4. True
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