You receive a memo that reads as follows: “In recent months, our customer evaluations have dropped, and our sales have decreased by 10 percent. To restore our business, we will do the following: (1) We will contact all of our customers and offer a 10 percent discount on their next purchase. (2) For the customers who spend more than $1,000 per year, we will invite them to join our Insiders’ Club, which gives them discounted tickets to concerts and sporting events. (3) Effective immediately, we will begin staffing our call center 24 hours a day, 7 days a week. (4) Customer-service personnel will be given more discretion in helping customers resolve problems, with minimal interference from supervisors.” This memo is a(n)
A. mission statement.
B. VRIO analysis.
C. business model.
D. action plan.
E. a SMART goal.
D. action plan.
An action plan defines the course of action needed to achieve a stated goal.
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The Incoterm for the situation when carriage and insurance are paid to a specified destination, while risk passes to the buyer when the goods are handed to the carrier, is
A. FAS. B. CIF. C. DAT. D. CIP. E. CPT.
. __________ means joining together different and apparently unconnected or irrelevant elements.
a. Mindmapping b. Design thinking c. Matrix analysis d. Synectics
The administrative activities of order taking and fulfillment involve each of the following except
A) sales quote. B) social engineering. C) order configuration. D) settlement.
Forty-one individuals from a random sample of 60 indicated they oppose legalized abortion. We are interested in determining whether or not there is a significant difference between the population proportions of opponents and proponents of legalized abortion. In this situation, ? equals _____
a. 60 b. 30 c. 41 d. 2