Which of the following best defines prohibitions?
A. The perceptions that customers have when they contact an organization or service provider about the kind, level, and quality of products and services they should receive.
B. Alternatives offered by service providers when an original request by a customer cannot be honored because of such restrictions as governmental statutory regulations, unavailability of products, or inability to perform as requested.
C. Local, state, or federal regulations that prevent a service provider from satisfying a customer's request even though the provider would normally do so.
D. A service strategy in which service providers strive for excellent customer service and satisfaction by doing more than they say they will do for the customer or exceeding customer expectations.
Answer: C
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