Diego is a manager at a local retro game shop. He has recently had to overhaul the firm’s process of acquiring certain merchandise. In order to accomplish this new process, the entire staff had to be retrained. Although the change was initially met with some resistance, it is now becoming the standard within the company. At what stage in Lewin’s change model is Diego’s game shop in?
a. freezing
b. unfreezing
c. refreezing
d. moving
c. refreezing
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