In order to be the most successful in a customer service environment, service providers must ________.

A. learn to focus on the behaviors of men, as they are more often the decision-makers
B. learn to focus on the behaviors of women, because they make up the largest customer base
C. ignore any gender differences and treat every customer identically
D. develop the skills necessary to interact with both men and women


Answer: D

Business

You might also like to view...

Harm must be foreseeable to be considered the proximate cause of an injury in negligence

Indicate whether the statement is true or false

Business

Assuming a PITI of approximately $1,300 for the townhouse, will they be approved for a mortgage?

Hector a Maria have been married for almost one year now and are thinking about buying a house. Maria is an executive for a large, multi-national corporation with offices around the world. She has been told by her company that she will be transferred to a new location every three years. Hector is a car salesman and he is willing to move to wherever Maria gets transferred. Together they make $8,000 in gross monthly income and pay 40% in taxes and withholdings every month. Between them they have monthly payment of $400 in student loans and $700 in car loans, and their credit cards payments average $450 per month. They currently lease a luxury condo for $1,400 per month. They travel to Cancun every Christmas. Since they both work a lot of hours, they eat out at restaurants for most meals. They currently have nothing in savings but Hector's grandparents have said they will give them a 20% down payment for the new home. A) No, based on the amount of their existing debt they will not be approved. B) No, based on the 28 percent rule they will not be approved. C) Yes, based on the 36 percent rule they will be approved. D) Yes, based solely on their combined income they will be approved.

Business

The layout of the browser display is controlled by the __________ standard, which defines embedded commands in text files that specifyfeatures of the browser display, such as the fonts, colors, images and their placementon the display, and the

location of the locations where the user can invoke thehyperlinks and their targets. Fill in the blanks with correct word

Business

What is null value? Why is it useful in the database?

What will be an ideal response?

Business