A local hospital is implementing a systematic process of organization-wide participation and partnership in planning and implementing improvement methods to test evidence-based practices at all levels of the services
The hospital is most likely implementing which of the following? a. QI c. QM
b. QA d. TM
A
QI (quality improvement) is an organization (system-wide) process of organization-wide participation
and partnership in planning and implementing improvement methods to understand and meet customer
needs and expectations. It is proactive in its approach, and other terms that may be used
interchangeably for QI are TQM (total quality management) and PI (process improvement).
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