The board of directors consists entirely of personal friends of the chief executive officer. This indicates a weakness in
a. the accounting system
b. the control environment
c. control procedures
d. this is not a weakness
B
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How much is the gross profit?
Refer to the following trial balance.
A) $193,000
B) $56,000
C) $51,000
D) $45,000
Nonverbal factors that also influence a customer's perception, such as ________, are examples of miscellaneous cues.
A. perception checking B. etiquette and manners C. paraphrasing D. semantics
Answer the following statements true (T) or false (F)
1. If managers regularly communicate with employees about the incentive pay plan, the organization's plan is more likely to meet its goals. 2. One of the keys to a successful incentive-pay plan is its uniformity. 3. A transfer can be used to retain an employee's interest and motivation by presenting a new challenge. 4. An employee cannot be dismissed permanently "for cause" for absenteeism.
Answer the following statements true (T) or false (F)
1. We tend to accept the words of those who listen to us. 2. Hearing and listening are essentially the same process. 3. You can hear without listening but you cannot listen without hearing. 4. A good speaker builds redundancy into his or her message.