In looking to expand its quality-improvement initiatives, a hospital's administrator and a multidisciplinary team of health care workers are looking at processes to coordinate their quality-improvement goals
Which of the following methods can be used to improve health care by finding out what key customers want and need followed by implementation of initiatives to fulfill customer expectations?
A) Total quality management
B) Continuous quality improvement
C) Plan, do, check, act
D) Six Sigma
D
You might also like to view...
The nurse is assessing the client's nail. When assessing the lunula, which location does the nurse use?
1. A. 2. B. 3. C. 4. D.
A client in a health care facility has had a urinary catheter in situ for the past several days.The client's nurse has amended the client's plan of care to reflect the use of the device. What nursing diagnosis is a priority in this aspect of the client's care?
A) Risk for deficient fluid volume B) Risk for infection C) Risk for impaired mobility D) Risk for acute pain
When assessing the patient with pulmonary edema, which pulmonary capillary wedge pressure does the nurse anticipate?
A) <10 mmHg B) 10-14 mmHg C) 14-18 mmHg D) > 18 mmHg
The primary reason for calculating productive hours paid instead of simply calculating work paid per year is that productive hours enable the manager to:
a. Anticipate total costs for patient care. b. Know how much time staff will likely be unavailable because of illness. c. Determine when orientation needs to occur for new staff. d. Determine the number of hours available for patient care.