The first step of Kotter’s 8 Step Change Model is to create a sense of _____, making employees aware of how important change is to them.
What will be an ideal response?
urgency
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In every instance in which Joselyn asks her friends whether or not they had already had lunch, she asks, “jeet?” Which of the following is the issue with Joselyn’s vocal quality?
A. pitch B. volume C. rate D. pronunciation
To help cope with the emotions associated with fear, which of the following would help shift negative feelings and trigger a calm response?
a. deep breathing b. avoiding high stress situations c. lowering your expectations of success d. not recognizing the fear
______ population source theoretically represents systems that potentially have a large number of possible customers.
a. Limited b. Constant c. Infinite d. Discrete
Some events cannot occur together because the occurrence of one event makes the occurrence of the second event impossible. Such events are called
A) dependent events. B) independent events. C) conditional events. D) mutually exclusive events.