To which of the following generational groups do zoomers belong?
A) Millennial
B) Generation X
C) Generation Z
D) Lost Generation
E) baby boomer
E
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Nonstandardization of services increases when:
A) service creation is automated. B) service is delivered from a unique location. C) service delivery is outsourced. D) customer contact time is minimal.
Amanda has high self-awareness and self-objectivity, which should help her become a(n) ________ leader
A) autocratic B) untrustworthy C) phony D) authentic
Under the autocratic government of his homeland, Gustav knew that he and other members of the student movement at the national university had little power and influence to use against the authorities. In such a situation, the ________ style of conflict resolution made the most sense.
A. compromise B. accommodating C. collaborating D. avoiding E. competing
Conformity is a particular problem for ______.
A. small businesses B. large organizations C. small groups D. cross-cultural settings