The nurse is caring for a patient who is scheduled for surgery. Which of these nursing actions should the nurse use to address the patient's psychological concerns?
a. Using correct, technical medical terminology in explanations
b. Providing privacy to allow the patient to ask questions
c. Instructing the patient to ask the surgeon all surgical questions
d. Providing information to a patient who says, "I do not want to know"
ANS: B
B. Allowing the patient to express concerns and ask questions so that the patient has correct information will assist in reducing client anxiety. A. Understandable terms should be used but are not the best action here to reduce anxiety. C. Allowing the patient to ask questions as in "B" will reveal if general information is needed or if the surgeon needs to further explain information about the surgical procedure. In that case, the nurse would direct all surgical questions to the physician. D. The patient has the right to refuse information.
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