The three basic things that customers expect from technology-based service encounters are:
A. Variability; delivery on the core promise; color correctness
B. Context; delivery on the core promise; color correctness
C. Delivery on the core promise; flexibility of the systems; better than the alternative
D. Color correctness; better than the alternative; flexibility of the systems
E. Better than the alternative; color correctness; content
Answer: C
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