Success in productivity and sales has been linked to
a. facial expressions.
b. salesperson posture.
c. handshake techniques.
d. all of the above
d. all of the above
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Which of the following statements by a sales manager best reflects an understanding of the iceberg principle?
A. "Let's not dwell on sales data summaries-let's get below the surface and study the details." B. "Cost problems always show up first-but controlling expenses doesn't mean that you won't run into revenue problems." C. "Detailed cost analysis gets you focused on small parts of the problem, whereas general summaries make it easier to see the really big problems." D. "Don't tell me that you're certain we're going to increase sales. They were certain that an iceberg couldn't sink the Titanic!" E. "Most costs that look like they're fixed are actually changing all the time."
Any time that race is used directly or indirectly to formulate policy, the law is
violated and the policy is illegal. a. True b. False
Which of the following steps must be completed before preparing the adjusted trial balance?
A) preparing the post-closing trial balance B) posting of journal entries to the accounts C) preparation of the closing entries D) preparation of the financial statements
Which of the following is a disadvantage of a functional strategy?
A. It does not facilitate rich communication between members of the same department. B. It cannot effectively address a higher level of diversification. C. It frequently lacks the tools required to pursue a cost-leadership strategy. D. It does not allow organizations to be flexible or innovative.