A member contacts Alana to complain about parking. Every time she brings her children to the zoo, the members-only parking lot is full, and she is forced to park farther away in the general admission parking lot

When Alana receives such calls, she should most likely:
A) refer the problem to the maintenance department
B) identify whether the complaint is real or perceived
C) allow customers to express their feelings
D) avoid explaining the cause of the problem
E) offer to cancel the membership


C

Business

You might also like to view...

What causes manufacturing overhead to be underallocated? When manufacturing overhead is underallocated, will the Manufacturing Overhead account have a debit or a credit balance?

What will be an ideal response?

Business

Describe the specification of a structural model

What will be an ideal response?

Business

The Town Council of the Town of Nelson passed an ordinance requiring that at the Town of Nelson Public School each school day must begin with all of the student reciting together a particular prayer. If challenged in court, this rule would probably be ________.

A. upheld as it is protected by the Free Exercise Clause B. struck down for violating the Establishment Clause C. upheld because the prayer does not promote one religion over another D. upheld because the courts do not have jurisdiction over public schools

Business

Which of the following is a feature of an S Corporation?

A. An S Corporation is required to have more than 100 stockholders. B. An S Corporation is required to have more than one type of stock outstanding. C. The income of an S Corporation is taxed as capital gains to the owners. D. The income of an S Corporation is taxed twice, at the corporate level and the owner level. E. The income of an S Corporation is taxed the same as income earned by proprietorships and partnerships.

Business