This form of listening occurs when you are trying to experience what another person is thinking or feeling:
a. critical
b. empathic
c. active
d. passive
Answer: b. empathic
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Choose the best open –ended question for determining the needs of employees
a. What are the most important challenges you experience when working in a group? b. List the three most important challenges you experience when working in a group? c. Would you benefit from a training session on group and team dynamics? d. all of the above are acceptable open-ended questions.
When using Monroe's Motivated Sequence to organize a persuasive presentation, use the following steps in the following order:
a. action step, attention step, visualization step, need step, satisfaction step b. need step, attention step, visualization step, satisfaction step, action step c. attention step, need step, satisfaction step, visualization step, action step d. satisfaction step, need step, attention step, action step, visualization step e. visualization step, attention step, need step, action step, satisfaction step
Media relations are not a major part of an IR practitioner's responsibilities
Indicate whether the statement is true or false
To say that words are symbols accurately reflects which of the following ideas?
A. People give communication its meaning. B. Words can have different meanings for different people. C. Words are representations of ideas. D. All the answers are correct.