Based on what you surmise Ms. Wooly is trying to get through the questionnaire, rewrite and reorder the questions (use both open-ended and closed questions) so that they follow good practice and result in useful information for the systems analysts. Indicate next to each question that you write whether it is open-ended or closed, and write a sentence indicating why you have written the question this way.
What will be an ideal response?
It is not at all clear that Di is asking questions necessary for systems analysis. Some of her questions may be irrelevant. Additionally, there may be important concerns not being addressed. The questions should be ordered so that less controversial questions do not appear initially.
Questions a, b, c, d (first question), e (first question), f, g, and h can all be written in a closed format. These questions all deal with information that is well-understood enough so that open-ended responses are unnecessary.
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