What is NOT a best practice for crisis communication efforts on social media?

A. creating a social media component for the crisis plan
B. setting up the necessary listening and monitoring strategies
C. identifying where the crisis first started
D. taking a break from social media and let the audience take over the conversation


D. taking a break from social media and let the audience take over the conversation

Communication & Mass Media

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Nonverbal cues, such as head nods, bored looks, or heightened attentiveness provide ________ to the

speaker from the audience. Fill in the blanks with correct word

Communication & Mass Media

According to research findings about defensiveness, when one person in a dyad acts in a defensive manner

a. a counterattack is appropriate. b. the partner will be supportive. c. a defensive spiral usually results. d. perceptions are not realistic. e. self-disclosure usually takes place.

Communication & Mass Media

Which of the following has NOT been posed as a metaphor for theories?

A) maps B) lenses C) mirrors D) nets

Communication & Mass Media

Sensational stories that do not serve the democratic function of journalism are known as

A. broad sheets. B. soft news. C. wire services. D. hard news.

Communication & Mass Media