________ often separates the winners from the losers in business.
A. Technology
B. People
C. Service
D. Speed
E. Quality
Answer: D
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To effectively and efficiently sell the product, what type of salespeople should the company hire?
A) inside sales reps B) outside sales reps C) detail reps D) missionary reps E) direct sales reps
Empowerment often improves customer service because
A) customer service workers have the authority to refer problems to higher management. B) managers have more time to work with customers. C) employees have the authority to resolve customer problems. D) more employees work in customer service positions.
Residuals separated by one period that are autocorrelated indicate:
a. simple autocorrelation b. redundant autocorrelation c. time 1 autocorrelation d. lag 1 autocorrelation
Which of the following is the least effective method of evaluating the project's performance?
a. A survey sent to the customer. b. A post-project meeting with the customer. c. Post-project meetings with the project team and team members. d. Conversation with a member of the customer's competition at a social function.