Luis runs a bakery that offers only takeaway service. His customers visit his residence and watch him prepare their order. They also get an opportunity to bring their cake designs and help Luis prepare the desired cake. As a result, he knows most of his customers well. The opportunity of _____ is highlighted in the given scenario.
A. providing personal customer service
B. having lower overhead costs
C. using technology
D. exploiting market niches
Answer: A
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