The internal rate of return will be higher if
A. the cost of capital is lower.
B. the cost of capital is higher.
C. the cost of the investment is lower.
D. the cost of the investment is higher.
Answer: C
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Peter, the owner of a local real estate agency, is even more committed to making the used copier, which he recently purchased, work even though it keeps jamming, and his employees have been telling him about other problems they have been having with the copier. The ______ affects Peter's decision making.
A. framing effect B. narrow focus bias C. anchoring and commitment bias D. escalation of commitment bias E. fog effect
You want to persuade your audience that wearing a seatbelt can save lives. In your speech, you provide several personal accounts in which people’s lives were saved by seatbelts. Which type of argument are you using?
a. argument by example b. argument by definition c. argument by analogy d. argument by relationship
Which of the following statements is FALSE about the communication aspect of customer service?
a. Personal and face-to-face communication remain essential to good customer service. b. Communication is the channel to obtain critical customer feedback on the company’s performance. c. Personal and face-to-face communication are no longer essential to good customer service. d. Live chat, social media sites, and e-mail are effective means of communication.
A complete report or proposal often includes end matter, one or more sections that follow the conclusion. _________________________
Answer the following statement true (T) or false (F)