Which of the following is the most appropriate response by the medical assistant to the patient's statement, "I am late coming in for my check-up"?
a. Oh, that is okay.
b. Why did you not come earlier?
c. Why? Are you upset about something?
d. Do you think you should have had the check-up before now?
e. Many of our patients are late.
d
You might also like to view...
Any stimulus that alters the activity of the exchange pump will disturb the resting potential of a cell
Indicate whether the statement is true or false
________ prevents the clotting of blood.
A. Bile B. Fibrinogen C. Heparin D. Blood protein
_____________________________ Administrative medical assistants who demonstrate exemplary professionalism skills will MOST likely be promoted to positions with greater responsibility over others who lack professionalism
Indicate whether the statement is true or false.
Each of the following statements regarding patients who refuse radiographs is correct EXCEPT one. Which one is the EXCEPTION?
a. The dentist must consider whether care can be provided without the radiographs. b. A patient who does not want radiographs may sign a document releasing the dentist from liability. c. Patients may believe radiographs are not necessary or that they will add to treatment costs. d. Patients may be fearful that dental x-ray exposure will be hazardous to their health.