A hospital has just implemented bar-coded medication administration (BCMA). This would be an example of what level of change?
a. First-level change
b. Second-level change
c. Third-level change
d. No change
ANS: B
Implementing BCMA would be a second-level change. The implementation of BCMA has not only changed how medications are documented, but it has actually changed the process of medication administration.
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