During an assertiveness training group, a nurse suggests using "I statements." The group questions the usefulness of this communication technique. Which explanation by the nurse is most appropriate?
A. "When ‘I statements' are used, opinions are communicated without blaming others."
B. "When ‘I statements' are used, anger is displaced by using indirect means."
C. "When ‘I statements' are used, responsibility for one's behavior is attributed to another."
D. "When ‘I statements' are used, eye contact is promoted."
ANS: A
"I statements" clearly state one's feelings and needs without blaming or demeaning others.
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