Jeff was a subcontractor, bidding on a contract for ACE Corp, the general contractor. When adding up the total of materials and labor, Jeff's secretary mistakenly moved the decimal point one place, ending up with a bid of $3500 rather than $35,000 . ACE Corp accepted Jeff's bid, mostly because all the other bids were over $30,000 . When Jeff learned of the mistake, he tells ACE Corp that he
cannot do the job for $3500 . If ACE Corp sues to enforce this contract, what is the most likely result?
a. The contract is enforceable, since there was an offer, acceptance, and consideration.
b. This is a bilateral mistake, so the contract can be rescinded by either party.
c. This is a unilateral mistake, so the contract cannot be rescinded by Jeff.
d. This is a unilateral mistake, but one where ACE Corp. knew that a mistake had been made. Jeff should be able to rescind the contract.
d
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Answer the following statements true (T) or false (F)
1. Body language often serves as a method to detect guest satisfaction with a service experience. If the employee can read the dissatisfaction, they can put into place a service recovery plan before the guest finishes the experience and leaves unhappy. 2. The complaint process should be complex and possibly a little difficult to use because there are different types of justice people seek and even more types of service failures that could occur, and each is perceived differently by guests. 3. When guests make mistakes themselves like trip over their own feet and fall, it is best to make light of the incident and have a good laugh with them to diffuse the situation. 4. Simply put, service failures are an opportunity for the organization to improve.
Which of the following is considered a threat caused by human error?
A. a tsunami floods a data center causing total data loss B. an employee inadvertently installing an old database on top of the current one C. a virus and worm writer infecting computer systems D. a hacker breaking into a system to steal for financial gain E. an employee intentionally destroying data and system components
Involving the other party in the search for a solution is an ineffective way to get his or her buy-in to the solution.
Answer the following statement true (T) or false (F)
Which of the following is the correct formula to compute the predetermined overhead rate?
A. Actual total manufacturing overhead costs divided by estimated total units in the allocation base. B. Estimated total units in the allocation base divided by estimated total manufacturing overhead costs. C. Estimated total manufacturing overhead costs divided by actual total units in the allocation base. D. Estimated total manufacturing overhead costs divided by estimated total units in the allocation base.