Clint is a branch manager for a large freight company. He has noticed low morale lately, perhaps because of the cramped quarters, stricter policies, and lack of raises this year. According to Herzberg, Clint should first concentrate on
A. hygiene factors.
B. needs for achievement.
C. esteem needs.
D. motivating factors.
E. growth needs.
A. hygiene factors.
According to Herzberg, the lower-level needs, hygiene factors, are factors associated with job dissatisfaction, such as salary, working conditions, interpersonal relationships, and company policy. Managers of dissatisfied employees must concentrate on these factors first.
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