The unit secretary is away from the unit desk, the phone rings, and the student nurse answers. The
caller is the health insurer for one of the inpatients, seeking information about the client's projected
length of stay.
How should the student nurse handle the request?
a. Obtain the information from the client's medical record and relay it to the caller.
b. Inform the caller that information about clients is confidential.
c. Refer the request for information to the client's case manager.
d. Refer the request to the unit psychiatrist.
ANS: C
The case manager usually confers with insurers and provides the treatment team with information
about available resources. The student nurse should be mindful of client confidentiality and should
neither confirm that the client is an inpatient nor disclose other information.
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