Which of the following is NOT a pharmacy customer service principle?
Preserve patient confidentiality
Do not interrupt the customer
Be professional but not friendly toward the customer
Support the customer's decisions
Be professional but not friendly toward the customer
Rationale: Being professional and friendly to customers is an excellent principle of customer service. Avoiding a friendly demeanor would definitely not be a good way of treating customers. Preserving patient confidentiality, not interrupting customers, and supporting their decisions are all good methods of customer service.
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Explain the four applications of modifier -51.
What will be an ideal response?
Hearing loss due to aging is known as ____.
A. kyphosis B. presbyopia C. decubitus D. presbycusis
Trauma or irritation is believed to be the cause of all the following except:
a. Papillary hyperplasia b. Mucous extravasation phenomenon c. Peripheral fibroma d. Pyogenic granuloma e. Neurofibroma
Which of the following is an important action when taking a radial pulse?
a. Position the patient with the arm elevated at heart level. b. Locate and count the pulse with the thumb. c. Press fingers gently over the area of the artery. d. Count for 15 seconds.