A shock absorber (damper) controls spring oscillation using what principle?
A) Compressing and decompressing air
B) Hydraulic fluid being forced through small openings
C) A piston moving through hydraulic fluid
D) Both B and C
E) None of these
D
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Spontaneous breakage generally occurs in ________.
A) laminated glass. B) tempered glass. C) heat-soaked tempered glass. D) heat-strengthened glass. E) annealed glass.
When should an approved face shield be worn?
What will be an ideal response?
One technique that can help the customer know you are listening and understand is to ________
A) Ask questions that show you know more than they do B) Ask questions to verify what you heard C) Just wait until the customer is done and call them after they leave D) None of the above
Technician A says that the old gaskets should be discarded as they are removed from the transmission. Technician B says that the old gaskets should be saved to match with the new gaskets during assembly. Which technician is correct?
A) Technician A only B) Technician B only C) Both technicians A and B D) Neither technician A nor B