Rochelle says, “Victor is so unreasonable about that schedule and letting people have time off.” The mediator says to Victor, “What influences the construction of a schedule? Could you walk me through that process?” The mediator has ______.

A. offered a content paraphrase
B. reframed a personality attribution as a chance for situational clarification
C. ignored Rochelle’s concerns
D. deliberately evaded Rochelle’s point in order to side with Victor


B. reframed a personality attribution as a chance for situational clarification

Communication & Mass Media

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We often don’t respond to a message as expected because in interpersonal communication ______.

a. we can decide to ignore a rule b. only one party needs to agree to a rule c. some rules cannot be followed d. rules are meant to be broken

Communication & Mass Media

Toni has been secretly in love with Janessa for about two years. They are good friends, but

Toni wants to move things to a more romantic level. When he talks to Janessa about his feelings, she very kindly but firmly tells him that she is only interested in a friendship with him. According to the text, Toni's situation could be described as A) unrequited romantic interest. B) disclosure rebuff. C) intimacy rejection. D) unwanted clarification.

Communication & Mass Media

If an Internet document identifies its author but says nothing about her or his qualifications, your textbook recommends that you

A. type the author's name into the Google search box.  B. assume the author is an expert on the topic. C. cite the sponsoring organization instead of the author. D. All of these answers are correct. E. Both type the author's name into the Google search box and cite the sponsoring organization instead of the author.

Communication & Mass Media

Close-ended questions are designed to elicit more in-depth information

Indicate whether the statement is true or false

Communication & Mass Media