When a resident's family complains that their mother is receiving inferior care in the extended care facility, which action should the LPN/LVN charge nurse initially take?
a. Gently explain that Continuous Quality Improvement (CQI) would not permit giving inferior care.
b. Mention that the staff is overworked and would be glad for the family's assistance.
c. Ask the family to be specific and give examples of "inferior care" the mother has received.
d. Tell the family that their reaction is based on guilt because of their need to place their mother in an extended care facility.
ANS: C
Data collection is necessary to clarify the problem needing to be resolved. The other options display various levels of defensiveness.
You might also like to view...
The daughter of an older patient is concerned that the patient continues to drive at age 81. What should the nurse share with the daughter and patient about motor vehicle accidents and older people?
1. The elderly have few wrecks, as they are more cautious drivers. 2. There are few studies available looking at this particular concern. 3. The risks of seniors over age 80 are similar to those of teen drivers. 4. Accidents are the result of cognitive changes not related to sensory problems.
What information should the nurse teach families about reducing exposure to pollens and dust? Select all that apply
a. Replace wall-to-wall carpeting with wood and tile floors. b. Use an air conditioner. c. Put dust-proof covers on pillows and mattresses. d. Keep humidity in the house above 60%. e. Keep pets outside.
A 10-year-old child was placed in a foster home after being removed from parental contact because of abuse. The child has apprehension, tremulousness, and impaired concentration
The foster parent also reports the child has an upset stomach, urinates frequently, and does not understand what has happened. What helpful measures should the nurse suggest to the foster parents? The nurse should recommend: (select all that apply) a. conveying empathy and acknowledging the child's distress. b. explaining and reinforcing reality to avoid distortions. c. using a calm manner and low, comforting voice. d. avoiding repetition in what is said to the child. e. staying with the child until the anxiety decreases. f. minimizing opportunities for exercise and play.
A nurse is assessing a client with bipolar disorder who is experiencing mania. The client states, "I'm just so beautiful. Everyone just stops and stares at how gorgeous I am. Men constantly want to have sex with me."
The nurse interprets these statements as indicative of which type of mood? A) Irritable B) Elevated C) Expansive D) Euphoric