After speaking with a patient on the telephone about a clinical issue, a medical assistant must always
A. meet with the doctor to discuss the call.
B. schedule an appointment for the patient.
C. bill the patient for the telephone time.
D. document the conversation in the patient's record.
D. document the conversation in the patient's record.
You might also like to view...
Physician fees are adjusted according to a:
A) Medicare fee schedule. B) geographical practice cost index. C) relative value unit. D) national conversion factor.
Which of the following letter styles is most often used in medical office correspondence?
A. modified block style B. simplified letter style C. full-block letter style D. modified block style with indented paragraphs
According to the United States Department of Agriculture (USDA), a person should consume a minimum of:
A) 1 cup of milk per day. B) 3 ounces of whole grain per day. C) 2 cups of dry cereal per day. D) 3 servings of vegetables per day.
A 30-year-old man with Down syndrome appears to be moderately cognitively disabled. The patient has a cut on his hand and is fearful of having you examine it. The best approach is to:
A) introduce yourself and ask the patient his name. B) speak to the patient's father, rather than directly to him. C) promise the patient it won't hurt when you clean up his cut. D) establish rapport by asking what kind of cartoons he likes to watch.