The nurse is caring for a client on a medical-surgical unit that has just implemented the electronic medical record for client documentation
The client asks the nurse about the facility's computerized system for keeping client information, especially in regard to confidentiality. Which is the best response by the nurse?
A) "I can see why you're worried, with all the computer hackers out there these days."
B) "Our system was designed with a lot of input from nursing staff."
C) "Information in the electronic medical record requires a password to retrieve."
D) "Don't worry; your information is always safe."
Answer: C
Maintaining privacy and securing data are significant issues. One way that computers can protect data is by the use of passwords; only those individuals who have a legitimate access to the data are provided a password. Information in a computer data system may not always be safe, and it would be inappropriate for the nurse to say this. Nurses need to be involved with the design, implementation, and evaluation of electronic medical records to maximize their use and effectiveness, but this does not ensure security. Reminding the client that there is indeed cause for privacy concerns is not as therapeutic as explaining that the system requires a password.
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