Which situation illustrates the economic imperative of studying intercultural communication?
a. A company hires an overseas call center to handle its customer service calls, but customers soon complain that the customer service representatives are disrespectful.
b. A U.S. publisher outsources its production to a printer in China. The printer then violates the terms of the contract by demanding full payment before delivery.
c. A man moves to the United States and starts a business importing wine from his family’s vineyard back home in Argentina.
d. A Chinese restaurant sees its business decline due to the rising popularity of other ethnic cuisines.
a. A company hires an overseas call center to handle its customer service calls, but customers soon complain that the customer service representatives are disrespectful.
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Peggy sets out to understand conflict among family members, parents, children, and grandchildren, in a traditional white, middle-class family in Pennsylvania. What does she need to be aware of generational and cultural issues?
a. Understanding conflict from a homogenous perspective is more useful. b. In traditional families values and beliefs have been transmitted from one generation to another. c. Age difference between parents and children qualify them as coming from different cultures. d. In traditional families it is easier to establish facts about what happened.
is an accelerated discussion of personal topics and relational development beyond what normally happens in face-to-face interaction.
Fill in the blanks below with the correct terms chosen from the list below: asynchronous ,cyberbullying , cyberstalking , disinhibition ,hyperpersonal communication , leanness, netiquette , richness , synchronicity , warranting value, virtual community
Which of the following is not listed in your book as a skill of competent communicators?
A. learning to speak a foreign language B. communicating ethically C. listening effectively D. maintaining successful relationships
Which of the following things happened in 1994?
A) shopping malls arrive on the Internet B) Internet talk radio beings broadcasting C) Advanced Research Projects Agency (ARPA) is created D) Internet Relay Chat (IRC) is developed