Which of the following is a difference between total quality management (TQM) and Six Sigma?
A. Unlike TQM, Six Sigmarelies on teams of workers to carry out specific tasks and projects to improve quality.
B. Unlike TQM, Six Sigma aims to reduce defects of any process to a level of no more than 3.4 per million opportunities.
C. Unlike Six Sigma, TQM relies on extensive employee training.
D. Unlike Six Sigma, TQM relies on expert guidance.
Answer: B
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