A client says, "I have something really important I need to share with you." The nurse stands at the door with her arms crossed and states, "Go ahead. I'm all ears." The nurse's behavior dis-plays:

1. Therapeutic communication
2. Ineffective responses
3. Congruent communication
4. Incongruent communication
5. Setting limits


ANS: 2, 4
The nurse's behavior is an effective response because her verbal and nonverbal communications are incongruent (do not match). The behavior is not therapeutic and does not set limits.

Nursing

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