Discuss routine messages and how a nonroutine issue should be responded to
What will be an ideal response?
Answer: Routine messages are non-sensitive, straightforward communications. They answer questions, provide information, or confirm agreements. Informational messages that are considered routine are those replying to requests, responding to claims, confirming information, making announcements, or providing instructions. However, if the information will surprise, disappoint, or anger the audience, the message is not considered to be routine. Routine messages do require organization, clarity, and courtesy, but they do not require persuasion or preparing the audience for a shock, or to deal with bad news. These kinds of bad-news messages generally require the indirect organizational approach, to build up to the bad news, while the majority of routine messages use the direct organizational approach. The question of an apology is also one that must be considered in these types of requests. Overall they require a sensitivity that differentiates them from routine messages.
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What will be an ideal response?