SpivyTech, a software firm, has decided to change one of its services to effectively meet its customer expectations. In the context of Information Technology Infrastructure Library (ITIL), identify the phase of the service life cycle that ensures that the changed services are designed effectively to meet customer expectations.
a. Service design
b. Service operation
c. Service strategy
d. Service transition
a. Service design
Service design ensures that the new and/or changed services are designed effectively to meet customer expectations.The designed service is then built, tested, and moved in the service transition phase.
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