Explain the importance of the concept of active listening.
What will be an ideal response?
It is an essential skill for employees in the workplace because it allows the receiver
to hear and understand the message and reassures the speaker that the message has
been heard in the same terms in which it is delivered. Good active listeners remove all
distractions so they can concentrate on what is being said, show a real interest in the
message the speaker is trying to deliver, and provide appropriate responses to the
speaker at suitable times. Failure to listen properly in organizations can lead to
misunderstandings that can damage personal and work relationships. Ineffective
listening also comes at a high price--it is estimated that millions of dollars are wasted
ever year due to the time it takes to repeat information, correct misunderstandings, and
make up for loss of productivity.
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A(n) ________ involves moving an employee into a position with greater challenges, more responsibility, and more authority than in the previous job.
A. demotion B. externship C. appraisal D. transfer E. promotion
______ refers to the use of space and distance in communication.
Fill in the blank(s) with the appropriate word(s).
The body’s reactions to environmental demands is known as ______.
a. reflex b. stress c. urgency d. instinct
What is an appropriate constraint for this fast food vignette?
A) 250T + 400B + 150M + 400C B) 4C + 1M + 0B + 4T ? 4 C) 2N + 4B + 4Q + 3E ? 400 D) 2.75N + 4B + 2Q + 3E