You manage a cafe and want to enhance the overall service experience of your customers. Brenda is a good server, but you would like her to improve her efficiency and rapport with customers. Provide two examples of positive reinforcers you could use to motivate Brenda.
What will be an ideal response?
Positive reinforcers include any outcomes that a person desires, such as pay, praise, or a promotion. By linking positive reinforcers to the performance of functional behaviors, managers motivate people to perform the desired behaviors. As a manager, you could look for opportunities to compliment Brenda when she does an especially good job of engaging a customer. You could also offer an incentive based on customer feedback or reward her when service is especially efficient during a given shift.
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The SWOT in SWOT analysis stands for ________
A) strengths, weaknesses, observations, trends B) strengths, weaknesses, opportunities, threats C) sales, waste, objectives, threats D) sales, work, objectives, trends E) services, work, opportunities, technologies
A resource of a firm is considered to be
A. deployed to develop and enable a firm's capabilities. B. a competitive deficiency. C. an environmental threat. D. the capacity of a firm to competently perform some internal activity. E. a market opportunity.
Rita orders 1,000 cases of 1/4-inch nuts from Steel Parts Company's 10,000-case lot. Steel Parts separates 1,000 cases from the lot. Title and risk of loss
A. remain with Steel Parts until Rita acknowledges tender of delivery. B. remain with Steel Parts until Rita accepts 1,000 cases. C. shift to Rita after she accepts the nuts and inspects them for defects. D. shift to Rita when Steel Parts separates the cases.
Which of the following companies is engaged in importing?
A. A company that contracts out its support operations to a firm in a developing country B. A company that sells domestically-produced textiles to other countries C. A company that takes contracts from overseas manufacturers to produce high-end clothing D. A company that buys electronic goods that are domestically manufactured by other countries