A 17-year-old patient sustained facial fractures and a 6-inch laceration on the left side of her face in a motor vehicle accident. The patient tells the nurse that she does not want anyone to see her "looking this way
" Which statement by the nurse is most appropriate?
a. "Tell me what you mean by ‘looking this way.'"
b. "Okay, I'll restrict your visitors until your face heals."
c. "Your friends and family love you no matter what."
d. "You're young; your face will heal quickly."
A
"Tell me what you mean . . ." encourages the patient to clarify her statement so that the nurse knows exactly what the patient means. The nurse cannot assume that the patient is talking about her facial wounds. "I'll restrict your visitors . . ." assumes that the patient is speaking about her facial wounds when she might not be. The other options are examples of false reassurance and do not address the patient's concerns.
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