A nurse constantly complains about employee policies and procedures and frequently mentions how "they" are "out to get us." The nurse is surprised when referred to by the manager as "disgruntled" during a discussion of this behavior
What information should the manager provide this nurse? 1. "People who are constantly complaining decrease the morale of the rest of the unit."
2. "You have complained so long, it will be impossible to change your behavior."
3. "Being a complainer is a character trait."
4. "Your attitude problem makes everyone else in the unit miserable."
1
Rationale 1: Disgruntled, complaining employees adversely affect everyone else's morale.
Rationale 2: Complaining is a behavior and it can be changed with time, work, and coaching.
Rationale 3: Complaining is a learned behavior and can be unlearned.
Rationale 4: Complaining is not an attitude problem as much as a learned behavior.
Global Rationale:
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