Active listening involves all of the following steps EXCEPT:
A. inviting.
B. listening.
C. repeating.
D. reflecting
ANS: C
PG: 241–242
Feedback: Active listening combines the talking and listening skills into three steps: inviting, listening, and
reflecting. Repeating is not a step of active listening. Active listening represents a clear and tangible demonstration
that you have understood or at least are trying to understand what a client has expressed.
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