Which of the following is FALSE about how perceptions can affect the communication process?
a. Perception is limited by the experiences of the sender of the message.
b. Messages are filtered through an individual's frame of reference.
c. People tend to support ideas that are different from their own.
d. People tend to see only things that they want to see.
C
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A. is not the central dimension of the entire business B. is the business as seen from an internal point of view C. should be considered just as a "department" in an organization D. should be a separate function within the business E. is the whole business as seen from the customer's point of view
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