Customer service is the ability of knowledgeable and capable employees to deliver products to their external and internal customers.
Answer the following statement true (T) or false (F)
True
Customer service is defined as the ability of knowledgeable, capable, and enthusiastic employees to deliver products and services to their internal and external customers in a manner that satisfies identified and unidentified needs and ultimately results in positive word-of-mouth publicity and return business. By doing these things, organizations can truly become customer-focused organizations
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A machine was purchased for $40,000 . It has a current carrying value of $26,000 and had a depreciable cost of $36,000 . Its estimated residual value must have been
a. $4,000. b. $10,000. c. $14,000. d. impossible to determine from the facts given.
During which step of the giving praise process should you stop for a moment of silence?
a. step 1 b. step 2 c. step 3 d. step 4
Which of the following situations suggests the acceptance of an investment proposal?
A) The present value of the net cash inflows exceeds the initial investment. B) The IRR is lower than the hurdle rate. C) The cash inflows are less than the initial investment. D) The investment will have a residual value.
When a firm enters overseas markets, economic analyses become more complex because now managers must operate in two new environments: _______ and ________.
What will be an ideal response?