Servers at a popular restaurant are able to offer dissatisfied customers a free dessert without prior approval by the shift supervisor. This is an example of
A. employee empowerment.
B. reward power.
C. extrinsic motivation.
D. legitimate power.
E. servant leadership.
Answer: A
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Last year, the Tilden Co had credit sales in the amount of $470,000, and it had uncollectible accounts in the amount of $4,700 . Based on last year, what would the percent of estimated uncollectible accounts be this year?
a. 10% b. 4% c. 1% d. 4.7%
The work sheet used to prepare a statement of cash flows (indirect method to determine cash flows from operating activities) should have a total in the Changes column equal to total assets
a. True b. False Indicate whether the statement is true or false
All of the following are mentioned in the text as elements related to the fieldwork process EXCEPT:
A) the selection of field workers. B) the validation of fieldwork. C) the evaluation of field workers. D) the training and supervision of field workers. E) All of the mentioned elements are related to the fieldwork process.
During a sales presentation, it can be most effective when asking for an order to:
A. prevent the prospect from asking questions. B. re-address the prospect's negative comments. C. discuss financing challenges. D. outline the expected delivery schedule. E. mention the prospect's positive comments.