List four different features that are frequently included in a help desk software package that primarily impact support managers.
What will be an ideal response?
Any four of the following:
Asset management
Service management
Service Level Agreement Management (SLAs)
Client feedback
Statistical reports
Customizable interfaces, forms and reports
Telephone system interface
Automated incident management
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Which of the following is an SMB exploit affecting various Windows operating systems from XP to Windows 7 and various versions of Windows Server 2003 and 2008?
A) EternalBlue B) SpyEye C) Slammer D) Zeus
Answer the following statements true (T) or false (F)
1. A vector can potentially encounter an ArrayIndexOutOfBoundsException.
2. An Iterator is an object that allows your code to produce the elements in a vector or other container
one after the other, exactly once.
3. The V parameter in a HashMap
The Clear All Formatting button is located on the ________ tab
A) Format B) Home C) File D) View
Larry wants to upgrade to Windows 10. He will use his computer both at home and at work and will need to connect to his company’s Wi-Fi network to share files over the network. Which version of Windows 10 would you recommend to Larry?
A. Windows 10 Home B. Windows 10 Pro C. Windows 10 Education D. Windows 10 Enterprise