If your shop measures customer satisfaction by the number of complaints and this month you only had one complaint out of 100 completed service jobs, could you assume that you satisfied 99% of your customers? Please explain your answer
What will be an ideal response?
The answer should be no if for other reason than the "silent majority" and the fact the shop has not formal way of measuring customer satisfaction there is no way to know what their CSI score would be.
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Name one of the earliest machine tools used to cut material by turning cylindrically shaped objects. The material to be turned is held between two rigid supports, called centers, or in a holding device called a chuck or collet.
What will be an ideal response?
The final control element is positioned by a signal from the __________.
A. sensor B. comparator C. controller
Match the valve and actuator symbols with the terms they represent.
A. angle valve B. three-way valve C. globe valve D. butterfly valve E. F. G. H. I.
Before putting the pipe into the bell of a compression joint, you must _____.
a. primer the pipe b. lubricate the gasket c. take out the gasket d. glue the pipe