Jakeel is a new sales representative with Sensations, Inc He attends a regional sales meeting, followed by a reception. He converses with three new sales people and an hour later forgets their names. This is an example of the following bad listening habit:
a. Faking attention: he pretends to listen but misses the message.
b. Empathetic listening: he is unable to be objective because her emotions are in the way.
c. Stereotyping: the speakers did not meet his standards, so he prejudged them.
d. Failing to observe nonverbal aids: he does not take note of the body language of the sales reps.
A
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