Which is the appropriate order of steps in the 4R method of Conflict Management?
a) Reasons. Reactions, Resolution, Results
b) Reactions, Reasons, Results, Resolution
c) Reasons, Reactions, Results, Resolution
d) Resolution, Results, Reactions, Reasons
e) Results, Reasons, Resolution, Results
ANS: c
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Which of the following social media traits is NOT shared with earlier, traditional mass media?
A) They reach millions of people in diverse locations. B) They inform, persuade, amuse, and enlighten users. C) They enable interactive dialogue among their users. D) They bring in millions of dollars of revenue for their owners.
List and describe three examples of nonverbal artifacts
What will be an ideal response?
Unfortunately many digital consoles lack MIDI inputs and outputs
A. TRUE B. FALSE
What is the speech-thought differential?
A) ?the difference between how fast you think and how fast the speaker talks B) ?the amount of time you spend in a departure from the communication line C) ?the personal worries that distract your attention during a speech D) ?the difference between your nonverbal feedback and your actual reaction to a speech E) ?the disparity between the listener's ideas and the speaker's